Parcel tracking

Overview

Roqqett offers real-time tracking updates. They are delivered via SMS notifications with a link to a browser hosted dynamic receipt.

The tracking module updates dynamically and the experience is shown below.

Improved post-sale experience

Roqqett's parcel tracking service improves the oversight your customers have over their parcels through a highly curated experience consisting of a simple to understand 'delivery status' monitor on the dynamic receipt and a few timely.

You can see the flow of parcel tracking information (above) that is broken down in the steps as follows.

Steps 1-6

Immediately after completing a purchase using Roqqett, the customer will be shown the parcel tracking component on their dynamic receipt. This will initially be in a holding state. This state updates as soon as you have arranged fulfilment and provided Roqqett with the tracking ID and courier specifics for the purchase. From this point onwards, the customer can always access up-to-date information on their delivery by opening their dynamic receipt.

Steps 7-8

Once registered, Roqqett will be continually updated by the courier on the parcel's status, which Roqqett reflects on the dynamic receipt. Roqqett also provides the correct contact information for the courier that is provided by the courier itself.

Steps 9-11

For critical updates, Roqqett will proactively notify the customer via SMS about the status of their delivery. This mechanism is reserved for only a handful of critical statuses where the customer must be made aware as they typically need to take an action. For example, when a delivery has been dispatched and the customer must be in to collect it.

Setup guide

Before you begin

Make sure you have already configured Roqqett Pay and/or Roqqett Checkout or are ready to.

Add shipping customer support

1. In the Roqqett portal , go to the Settings area.
2. Click the Shipping & returns tab.
3. Add the contact details that customers will have access to via parcel tracking monitor on the dynamic receipt. You must provide at least the URL of page that provides shipping information, but you can also provide an email address and phone number.

Add parcel tracking to the checkout configuration

While in the portal, go to the Checkouts area using the left menu. In either the create or edit checkout form, press next - if editing, there's no changes needed on the first page - and on the second page tick the Parcel tracking feature. Once ticked, any order made through this checkout will be available for tracking.