Sadly reconciliation problems inevitably arise but when they do Roqqett provides you the tools to inspect and resolve problems, allowing to remain in control and on top of your books. These features live within Reconciliation area of the Roqqett portal (info / link) and it is the place to review any payment that might not be reconciling, diagnose why, and take steps to resolve the mismatch.
Investigating unreconciled payments
If a payment cannot be reconciled then the Roqqett portal will communicate this by
- Adding a counter symbol next to the Reconciliation item in the left hand menu bar - the count shown is the number of payments that are unreconciled.
- Setting the reconciliation status of the payment to 'Unreconciled' - visible on the 'Payments' table.
To investigate unreconciled payments, open the Reconciliation area. The first view, shows payments that Roqqett has received but that have no matching transaction in the linked bank account(s). Whereas the second view, accessible by clicking the radio button above the main table, shows transactions in the linked bank account(s) that have been identified as relating to Roqqett but that have no Roqqett payment associated with.
Identifying Roqqett payments in bank statements
Roqqett payments can be identified in a bank account statement by their distinguishable coded payment reference format. Roqqett uses this unique format so that our payments cannot be confused with any other transactions you are receiving or making.
In either view, you can click on the Roqqett payment or bank transaction to inspect and understand the specific details. This information can then help you determine the history of the payment and the root cause of mismatch.
Remember the Roqqett crew are here to help, so if you need contact us via the chatbox on bottom right of this page or via our help center.
The Roqqett portal also provides the ability for you to manually reconcile any unreconciled payments. This is helpful when you are comfortable that either the funds were received for a payment despite the mismatch or if an unreconciled payment can be ignored.
Manual bank transaction reconciliation coming
Currently Roqqett only supports the manual reconciliation of Roqqett payments with bank transactions and not the reverse. This is on the roadmap so please watch out for updates.
To manually reconcile a payment follow these steps:
In the Roqqett payments view on the Reconciliation page, find the payment that needs to be reconciled and click the Reconcile button on the relevant row. This will start the manual reconciliation and the user will be navigated to the matching screen.
In the matching screen, the payment that you are reconciling is fixed at the top and the bottom half will contain the bank transaction(s) that initially Roqqett believes best match the Roqqett payment in question. However, you can toggle using the radio buttons between these best matches and just all unreconciled bank transactions that Roqqett has identified as relating to Roqqett.
Use the information, provided in the second half of the screen, to locate the bank transaction that best matches the Roqqett payment and you will reconcile against.
When you have decided which bank transaction to select, please click the Match button on the relevant row. This will open a confirmation popup that you should review and confirm ONLY when sure. Once a payment has been reconciled it cannot be undone.
Only reconcile when certain
Once manually reconciled, the reconciliation status and linking of that payment cannot be reverted.
Any questions? Ask us via chat here (bottom right) or on our help center.
Updated 20 days ago