As e-commerce gets increasingly competitive, merchants want to improve the customer experience and differentiate their services by adding extra value. The Roqqett dynamic receipt is designed to do just that.
Why is it important
To improve the overall customer experience, merchants are increasingly looking to improve the post sale service. Traditionally, this has involved a static email that will confirm the order and in some cases a follow up email giving tracking information.
The trouble is that these emails are increasingly lost in the email inbox. Modern email clients such as Gmail filter them into non-priority inboxes, and so the customer does not see them unless there is a problem and they go looking for them.
This means a missed opportunity for the merchant to add value for the customer.
What is in the dynamic receipt?
The Roqqett dynamic receipt looks like this:
It is made up of the following components:
The dynamic receipt contains the Roqqett Parcel Tracking component. This will update automatically as the parcel progresses through the delivery states until final delivery. It will be accompanied by limited SMS or Notifications from the Roqqett App.
Return Countdown Timer
Also included is a useful Returns countdown timer for consumers to let them know how long they have left to return an item as defined by the merchants returns policy.
Standard Receipt Details
In addition to the above two dynamic components that will update automatically, the dynamic receipt also contains the stand things you would expect in a receipt. Those are:
- Item(s) purchased
- Name of the buyer
- Shipping address
- Payment method
- Link to returns policy
- Contact information for the merchant
Any questions? Ask us via chat here (bottom right) or on our help center.
Updated 7 months ago